If a customer books a post-paid order they pay after the service is provisioned.
The order of the status of post-paid orders is:
Confirmation -> Execution in progress -> Confirmation of execution -> Payment -> Closed
Confirmation
Please note that after the order has been created, and every time after it has been edited, both you and the сustomer have 24 hours to confirm or edit it. Otherwise, the order will be cancelled automatically.
After you receive a new order, you need to confirm it. You can either confirm it right away or edit it first.
To add changes to the order, click ‘Edit order’.
Change the parameters that need to be changed: Date and time, or price. Optionally, add a comment. Then click ‘Save changes’.
Now the customer needs to confirm the changes. If the customer doesn’t agree with the changes, you are free to either suggest a new date and time, or cancel the order.
After the customer confirms the changes, the order goes to the next stage – Execution in progress.
If the customer edits the order instead, you, again, have 24 hours to confirm it.
If you don’t need to edit the order, it goes to the Execution in progress stage immediately after you confirm it.
In case you want to cancel the order, simply click ‘Cancel order’ and provide the reason for canceling. You can find more details about order cancellations in the article.
Execution in progress
At this stage, nothing needs to be done until the service is provided. After the service is provided, you have to confirm it within 72 hours by clicking the button ‘Done’. After that, the Confirmation of execution order stage will start.
If you don’t confirm the service has been provided within 72 hours, it will be confirmed automatically. We recommend you to confirm it as soon as you can, because the payment won’t be credited to your account until the order is closed.
You can edit the order at any moment of the Execution in progress stage before the appointment starts. The changes won’t be applied until the customer confirms them. If the customer doesn’t agree with the changes, you are free to either suggest a new date and time, or cancel the order.
You can cancel the order at any moment of the Execution in progress stage before the service has been provided. To do this, click ‘Cancel order’ and provide a reason for canceling.
The customer can cancel the order as well. Depending on your cancelation policy, the customer may or may not have to pay reimbursement. For the details see the article ‘Order cancellation’.
Confirmation of execution
At this stage, the customer needs to confirm that the service has been provided and that she/he is happy with it.
If the customer doesn’t confirm the execution within 5 days, the order will be confirmed automatically.
Payment
The customer has 3 days (72 hours) to make the payment. If the customer doesn’t make the payment within 72 hours, you will be able to open a claim and demand payment.
After the customer completes the payment, the order will be closed.
Closed
At this stage, the customer can rate the service and write a review. The payment will be credited to your account within 14 days after the service has been provided.
Please note that it can take up to 5 business days to process the payment.