When a client books an appointment with you, you will generally receive an email notification in your inbox:
You will have a limited time to accept the order before it expires, so be sure to check your inbox. The email will include all order details: date, price, location, and client’s name.
To view the order in your Dashboard, click on "Orders" and select the order number.
Once there, you will have an option to either accept or decline it on spot:
If you decide to approve it, the order status will automatically change to "In progress", and once the service is executed, make sure to “Mark as completed” so that the client could leave a review on your service:
To communicate with the client, scroll down the page of specific order and you will see a chat window as below:
Our chat box is designed to help buyers and suppliers communicate smoothly about their services. To keep conversations safe, professional, and within our platform, we’ve set a few simple rules.
You can share:
✔ Service details – Discuss all aspects of the service being provided.
✔ Time & date – Agree on when the service will take place.
✔ Address details – Share necessary location information.
✔ Links to online meetings – If you need a virtual meeting, you can share a link only if it’s hosted within our platform.
It is now allowed to share:
❌ Sharing phone numbers – Keep communication within the chat for security and convenience.
❌ Posting website links – The only exception is links to online meetings within our service.
❌ Using third-party communication tools – Conversations must stay on our platform.
❌ Promoting articles or external content – The chat is strictly for service-related discussions.
By following these guidelines, you help maintain a secure and efficient marketplace for everyone. If you have any questions or notice a violation, please contact our support team.
Order status
There are several statuses of orders that you will see:
- Confirmation - the order that hasn`t been confirmed yet and needs to be approved or rejected;
- In progress - the order was confirmed and is in progress of its execution;
- Awaiting payment - the order is confirmed and pending for client`s payment;
- Completed - the order was executed and is completed.
Types of orders:
Prepayment order
Pre-payment order is an order for which the client needs to pay before its execution through the platform.
Once you confirm the order, its status will move to “Awaiting for payment” until the client proceeds with its payment:
After that the fee for the order will be deducted, and then the funds will be transferred to your bank account within the 14 days. Make sure that you insert your IBAN in your payout details:
Post-payment order
Post-payment order is an order for which the client needs to pay after its execution via the method agreed with the client. Once the booking is confirmed, its status will move right to “In progress” without going through the payment step. After the order is completed, an invoice for the fee will be issued and sent via email.
If you have any further questions or if anything is unclear, you can visit our live chat anytime during business hours.