The order status will help you understand what is happening with the order (what stage the order is at) at any given moment, and whether any actions are required on your part.
Order status can be seen in the order interface and on the Orders page.
The order statuses are as follows:
- Confirmation. The order must be confirmed by the supplier. If the supplier does not confirm the order, the order will not proceed to the next step and will be cancelled. If the supplier edits the order, you will also need to confirm the changes.
- Payment. The order is awaiting payment. The order will not move to the next stage until it has been paid.
- Fulfilment in progress. The service is being provided.
- Confirmation of fulfilment. The order is waiting for confirmation from you that the service has been performed.
- Closed. The order is closed.
- Cancelled. The order has been cancelled.
The order in which these steps are performed depends on the type of order. More detailed information can be found in the articles about prepaid and postpaid orders.